A complaint is understood as being a statement arising from the customer’s dissatisfaction with the professional. A request for information, advice, clarification or service may not initialy constitute a complaint.
Important for an efficient complaint processing
Before submitting any complaint, check to which entity of the Groupama Group you wish to address a complaint.
You can send your complaint about a Groupama Asset Management‘s product or service either by:
Groupama Asset Management
Direction du Développement
25 rue la Ville l’Evêque
but the insurance activities of Groupama Group, please ask your commercial agency for the contact information of the regional office’s claims department serving your area.
Groupama Asset Management is committed to :
You can contact the Ombudsman at the AMF, the French financial markets authority. The Ombudsman will intervene in a conflict should the parties concerned require its assistance in order to settle the disagreement amicably and avoid it becoming the subject of legal proceedings. You can consult the Ombudsman Charter on the AMF website, at www.amf-france.org
Your complaint should be registered electronically free of charge via the following address https://www.amf-france.org/en/amf-ombudsmanby completing the online form on the AMF website or failing that by sending a letter to the following address :
Médiateur de l’AMF (AMF Ombudsman)
Autorité des marchés financiers
17, place de la Bourse