Customer complaints

What is a complaint ?

A complaint is understood as being a statement arising from the customer’s dissatisfaction with the professional. A request for information, advice, clarification or service may not initialy constitute a complaint.

You can access this page by Danish, Swedish and Dutch.

Before submitting any complaint, check to which entity of the Groupama Group you wish to address a complaint :

Groupama AMGroupamaEpargne Salariale

If your request concern Groupama AM

You can send your complaint about a Groupama AM’s product or service (UCIs or mandates) either :

Groupama Asset Management
Direction du Développement
Réclamation Client
25 rue la Ville l’Evêque
75008 Paris
FRANCE

TREATMENT DELAYS

Groupama AM is committed to :

  • Acknowledge receipt of all complaints it receives within a maximum of 10 days except in cases where a response can be provided within this period.
  • Respond to complaints within a maximum period of 2 months from the date of their receipt by Groupama Asset Management.
  • Keep the customer informed in the event that this deadline cannot be met, of the progress of the processing of his complaint and of the specific. circumstances which justify the fact that this deadline cannot be respected.

The response from Groupama AM is not satisfied ?

You can contact the Ombudsman at the AMF, the French financial markets authority. The Ombudsman will intervene in a conflict should the parties concerned require its assistance in order to settle the disagreement amicably and avoid it becoming the subject of legal proceedings. You can consult the Ombudsman Charter on the AMF website, at www.amf-france.org

Your complaint should be registered electronically free of charge via the following address https://www.amf-france.org/fr/le-mediateur completing the online form on the AMF website or failing that by sending a letter to  :

Médiateur de l’AMF (AMF Ombudsman)
Autorité des marchés financiers
17, place de la Bourse
75082 Paris
FRANCE

If your request concern Groupama Assurance Mutuelle

You can contact the insurer Groupama in France :

  • By filling in the contact form on the Groupama website.
  • By post or by telephone using the contact details of your Groupama Regional Office.

If your request concern Groupama Epargne Salariale

You can contact your usual contact person or Groupama Epargne Salariale directly :

  • Via the contact form on the Groupama Epargne Salariale website.
  • By telephone on the voice server: 01 43 60 43 60 (not surcharged)
  • By mail :

Groupama Epargne Salariale
Service Clients
46 rue Jules Méline
53098 LAVAL Cedex 9
FRANCE